Podcast Appearance: Dr. Shannon Flumerfelt on Coaching Through Difficult Situations with Lean Tools

Dr. Shannon Flumerfelt, Founder of Charactership Lean Consulting and Endowed Professor of Lean at Oakland University, meets with Jamie Flinchbaugh to remind us that having a framework helps cut through the emotional complexity of difficult coaching situations.

Step back. Have a strategy. Get the ball moving in the right direction.

How do you coach someone through a really difficult situation?

Dr. Shannon Flumerfelt breaks down her systematic approach to tackling complex people problems.

In this episode, Shannon shares:

✅ Her "head, heart, and hands" framework for assessment

✅ Why she draws out Ishikawa diagrams with clients

✅ How to prioritize when everything feels urgent

✅ The untapped potential hiding in your team

Dr. Flumerfelt is the Founder of Charactership Lean Consulting and Endowed Professor of Lean at Oakland University, where she runs one of the rare graduate programs in Lean Leadership.

Stream the full episode now!